Troubleshooting

Common issues and their solutions for the Rockettec Overseer.

Can't Access the Device

If in Hotspot Mode

Connect to the device's WiFi network (e.g., Overseer-XXXX)
Use the default IP: http://192.168.4.1:5074

If in Client Mode

Check your router for the device's IP
Try the hostname if your network supports mDNS

Lost WiFi Connection

If you lose access after changing WiFi settings:

The device may have switched modes
Look for the device's hotspot network (e.g., Overseer-XXXX)
If you cannot find the hotspot, contact your administrator

Forgot Password

If you forget your web interface password, contact your administrator to reset it.

VPN Not Connecting

Verify server endpoint is reachable
Check public keys are correct on both ends
Ensure UDP port 51820 is not blocked
Check the server logs for connection attempts

Video Issues

No Video Signal

Verify HDMI cable is securely connected at both ends
Try a different HDMI cable
Check that the source equipment is outputting video
Restart the source equipment

Video is Choppy or Laggy

Check network bandwidth
Reduce the number of concurrent viewers
Move closer to WiFi access point
Use wired ethernet connection if possible

LTE Modem Issues

No Modem Detected

Try rebooting the device from the System page
If the issue persists, contact your administrator

Weak Signal

The device location may need adjustment
Check for network coverage in your area with your carrier

Getting Help

If you continue to experience issues, contact your administrator or reach out to support@rockettec.pl.